By offering chatbots and intelligent virtual assistants (IVAs), Haptik assists its clients in increasing income and consumer engagement, while reducing costs.įor instance, Haptik offered Tata Mutual Fund a virtual assistant to improve its customer retention, reduce the workload of call centers, and augment its workforce by allowing it to concentrate on higher-value tasks. Haptik, a provider of conversational AI, works with several Fortune 500 companies, including Disney, HP, Unilever, Zurich, and others. Customer service satisfaction with service chatbots is around 30%.55% of consumers are likely to try a chatbot that offers location-based deals.86% of users expect chatbots to always have an option to transfer to a live agent.69% of respondents said they’d prefer chatbots for receiving instant responses, and the same percent said they’re most likely to use chatbots for service related inquiries.71% of consumers had some level of interest in responding to chatbots, only 29% indicated no interest at all.38% of consumers think brands should use chatbots for deals, coupons and promotions.35% of consumers want to see more companies using chatbots.40% of shoppers don’t care if they’re helped by an AI tool or a human, as long as their question gets answered.Over 50% of customers expect a business to be available 24/7.54% of customers report companies need to transform how they engage with them.This is likely to be driven by desire for 24/7 service. In most surveys, at least 35% of consumers are enthusiastic about chatbots. Source: Boomtown Customer Perspective Customer Expectations For example, we are sure that the number of sites with chatbots in India are far more than a few hundred. However, the stats below seem US-focused and what is defined as a “website with chatbot” has not been clarified. The USA has the highest chatbots/1000 people rate.USA, India, Germany, the UK, and Brazil are the top 5 chatbot using countries.One of the most frequent answers was: To improve employee and consumer experiences (40 and 37 %, respectively) via conversational AI.( PwC) CEOs were asked to identify the operational area of their company that benefits most from AI-powered solutions.Nearly 80% of CEOs have changed or intend to change how they manage client engagement using conversational AI technologies.In 2021, a quarter of workers anticipated using digital workers and virtual assistants to automate jobs.( CNBC) Business Adoption Current Adoption ( Gartner)ħ5-90% of the percentage of queries is projected to be handled by bots by 2022. By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development.56% of companies say conversational bots are driving disruption in their industry, and 43% report their competitors are already implementing the technology.those surveyed by companies like Accenture & Gartner) are considering more investment in chatbots. According to Google Trends, interest in chatbots has grown ~4x over a 10-year period.However, a recent estimate claims that the worldwide conversational AI market was close to $5 billion in 2020 and that it is projected to increase to $14 billion by 2025 at a CAGR of 22%. There are radically disparate estimates of the size of the conversational AI market because it is still in its infancy.Interest in chatbots is increasing and the market is expected to be $1+ billion by 2025. Market forecasts Chatbot market Size Forecast To ensure ease of readability, we examined chatbot stats based on 6 categories 13 sub-categories. To get a general overview of the chatbot market, we have compiled 80+ up-to-date chatbot statistics from industry and customer surveys to help you in your chatbot research/feasibility study and make a data driven decision before starting a chatbot project. Businesses should follow best practices to minimize failure risks. Its potential benefits and promising results of successful implementation make the technology popular among companies.īut it’s also not all sunshine and roses: Multiple chatbot projects have failed due to complexities of natural language. A chatbot is one of the primary applications of artificial intelligence.
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